Refund policy

a) Returns and Refunds. Except for any products designated on the Website as final sale or non-returnable, including, without limitation sale items, towel products, t-shirts, we will accept a return of the product for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 60 days of delivery with valid proof of purchase and provided such products are returned in their original condition.

b) Return Process. If you’ve had a change of fart, return your undamaged WonderSpray bidet within 30 days of your initial delivery date. We will process your refund once it arrives at our warehouse. Pre-authorization for all returns must be obtained from WonderSpray Support. If a return is sent without prior authorization, it will not be refunded or credited. So be sure to holler at us! To initiate a return please email support@WonderSpray.com with the following information:

1) Return Reason. If you’re having an issue with your product, we’d love the opportunity to correct it. If a picture would better describe your problem, please attach it to the message. We often have simple solutions for many of the problems that you may run into!

2) Your order number and WonderSpray model.

3) Describe the state of the box and packaging. Has the box been opened or WonderSpray used—is the security seal intact? Have you tried to install your WonderSpray? (Due to governmental regulations, we need to thoroughly inspect every returned product. This helps us understand how we will process the return.)

4) Suggested improvements. If there’s any way we can dial up our service, product offerings or potty humor, we’d love to hear it.

5) Pre-paid Shipping Label Request. Whether you want a pre-paid shipping label (deduct a S&H fee of $9.99 USD from your refund of each WonderSpray product or $35.00 USD for each WonderSpray) or if you prefer to return using your own shipping method. If you go the latter route, we’ll send you next steps and a return address. Remember—all returns must be approved by WonderSpray Support. IMPORTANT: You must share your tracking number if you ship on your own with returns@WonderSpray.com so we can successfully process your refund.

Note: Refunds include only the cost of the product; we do not refund shipping fees or customs fees you may have paid on your original purchase. If you are returning your product before opening the box, please do not open the box or break the security seal before returning it. Receiving a sealed box will significantly speed-up your refund once the box is received at our returns facility.

Refunds on quantity-based discounted purchases: If you have purchased a multiple unit pack of any WonderSpray product that provided a quantity-based discount and you would like to keep any portion of the original order, the discount is no longer valid. Therefore, the remaining items are now at their regular full price, and the returned product(s) is not eligible for a full refund and only eligible for a refund reduced by the discount amount on the original order.

WonderSpray Limited Warranty: Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period.

Sale items, bundles, The System, WonderSpray Brush, Coconut Husk Scrubbing Pads, bamboo drying products, towel products, t-shirts (and other WonderSpray merch items) are not eligible for returns. All orders outside of the U.S. and Canada are not eligible for returns.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. If you would like a pre-paid return shipping label, WonderSpray will send you one and deduct a $9.99 shipping and handling fee from your refund. Alternatively, if you would like to ship a return with your own carrier of choice please return your product to the applicable address below.

ii) Refunds. Refunds are processed within approximately 7 to 10 business days of our receipt of your merchandise at our return facility. Your refund will be credited back to the same payment method used to make the original purchase on the Website.